Welcome to GoTriangle ACCESS

GoTriangle ACCESS  (previously called T-Linx) is a curb-to-curb paratransit service (with a door-to-door option, upon request) provided by GoTriangle for the citizens of Raleigh, Durham and Chapel Hill. The service is designed for residents with disabilities that prevent them from using the GoTriangle fixed-route bus service.

All GoTriangle vehicles are wheelchair-accessible and operate for trips between Raleigh, Durham, Chapel Hill, Research Triangle Park (RTP) and the Raleigh-Durham International Airport at a cost of $4.50 per trip.

Your trip must begin and end within three-quarters (¾) of a mile from a GoTriangle all-day fixed-route bus service. Please call (919) 485-7433 (RIDE) or click here for specific route information. If you qualify for paratransit service but must travel outside this area, you are responsible for transportation needed to arrive within GoTriangle’s service area. If you are currently ADA-certified with Raleigh, Durham, or Chapel Hill, GoTriangle will honor those applications.

Fares and Passes   |   How to Apply?   |   Eligibility   |   No-Show Policy   |   Visitors Policy   |   Reasonable  Modifications   |   Resources   Accessible Services Advisory Committee

 

 

 

Fares and Passes


GoTriangle ACCESS  Paratransit riders may use punch cards, monthly passes or cash (exact change only) to pay their fares when being transported on a GoTriangle ACCESS vehicle. Please have cash, cards or passes ready and in an accessible location before you board the vehicle.  Fares and tickets are for one way only. You must also have the exact cash fare, punch card or pass for your return trip. 

  • The fare for a one way trip is $4.50.
  • The cost is $45 for a punch card (11 one-way rides)
  • A monthly pass is $153.
  • Paratransit operators are not permitted to purchase or delivery fare media for paratransit riders.
  • Paratransit operators do not carry or make change.
  • All pass sales are final and are non-refundable.  Lost, stolen or altered passes will not be replaced.

Ticket Locations
Fare Media may be purchased at:

GoTriangle Transit Regional Transit Center (RTC)
901 Slater Road
Durham, NC  27703

Or by mail:

Regional Call Center
GoTriangle ACCESS Paratransit Services
P. O. Box 13787
RTP, NC 27709

Or you can  buy passes on our Passes page!

 

 

 

 

Applying for GoTriangle ACCESS

 

Individuals interested in using the service must complete Part A of the Eligibility Application. Individuals must have a licensed professional complete Part B of the application to certify their medical condition. Incomplete applications will not be processed.

Download the Application
Click here to download the application in .pdf format, or request that an application is mailed to you by calling (919) 485-7468. The .pdf format requires Free Acrobat Reader for viewing.

Interview
After GoTriangle receives your application, you will be contacted to schedule a functional assessment to determine your travel abilities in more detail.
Transportation to and from the interview will be provided if needed.

Decision
You will be notified of your eligibility by letter within twenty-one (21) days after the interview. If you have questions or have not been contacted within twenty-one (21) days of submitting your application, call GoTriangle at (919) 485-7468. If you use a TDD, call 1-800-735-2962 and ask to be connected to 919-485-7468. If, at that time, a determination has not yet been made, you will be temporarily eligible for services until your application can be reviewed.

Eligibility will be based on several factors:

  • Information provided on your application
  • Information provided by your authorizing professional
  • Results of a brief assessment of your functional abilities
  • A review of transportation options in the areas in which you desire to travel

If you are eligible for GoTriangle’s ACCESS (Paratransit) services for some or all of your trips, you will receive a Certification Letter and a Customer Guide with information about how to use the service.

If it is determined that you are able to use fixed-route buses for some or all of your trips, we will notify you of the exact reasons for this decision and tell you how to appeal the decision.

 

 

 

Eligibility


If you are determined to be eligible for GoTriangle ACCESS Service, you will receive one of the following types of eligibility status:

  • Conditional Eligibility You are able to use GoTriangle’s fixed-route buses for some of your trips, and qualify for GoTriangle ACCESS (Paratransit) Service for other trips, and/or you have a health condition or disability that temporarily prevents you from using fixed-route buses.
  • Unconditional Eligibility Your disability or health condition always prevents you from using the fixed-route buses, and you qualify for GoTriangle ACCESS (Paratransit) Service for all of your trips.

GoTriangle is committed to providing safe, reliable, convenient and accessible transportation for the citizens and visitors of the Greater Triangle Region. GoTriangle operates its fixed-route and paratransit services in accordance with the Americans with Disabilities Act (ADA) and is designed to accommodate the mobility needs of individuals with disabilities or functional limitations.

Accessibility for Special Needs
GoTriangle buses are wheelchair-accessible.

"Priority seating" has been designated on all buses. Hearing-impaired individuals can contact GoTriangle through the N.C. Relay Center at 1-800-735-2965 or by dialing (919) 485-RIDE (7433). GoTriangle bus operators also make ADA announcements along the route when the bus is in service.

For more information about transportation services in the Triangle area, contact a GoTriangle ACCESS Paratransit Supervisor at (919) 485-7468 Monday through Friday, 7 a.m.-10 p.m. TDD/TTY 1-800-735-2965.

For trips in Chapel Hill outside the GoTriangle ACCESS service area, please call EZ Rider at (919) 968-2772. We service three-quarters (¾) of a mile of a GoTriangle bus stop in Chapel Hill all other areas are covered by EZ and OPT. Thank you.

 

 

 

No-Show Policy


View the GoTriangle ACCESS No-Show Policy: No-Show Policy [PDF]

No-shows increase GoTriangle ACCESS operational costs, waste taxpayers’ funds and cause an inconvenience to passengers who are riding the van or who wanted to but were unable to book a trip during the time of the no-show. An unchecked pattern of no-shows encourages waste and mistreatment of the service and passengers. Therefore, it is important to identify those passengers who have developed a pattern and practice of accumulating no-shows, based on their frequency of use.  

In order to be subject to a Warning or Suspension, a passenger must have booked ten (10) trips or more in a calendar month. Example: If a passenger books ten (10) trips and no-shows twenty (20) percent or more of these trips during the calendar month, he or she will be in violation of the no-show policy and subject to the progressive corrective action plan.

A passenger will be subject to the progressive corrective action plan only if both the minimum number of trips booked and the minimum number of no-shows are reached during a calendar month.

All suspension periods will begin on a Monday. The length of a passenger’s suspension will adhere to the progressive corrective action plan described as followed:

  • First Calendar Month with ten (10) or more trips booked – When the no-show percentage of a passenger’s scheduled trips reaches twenty (20) percent of the trips booked during that calendar month, the passenger will be advised verbally of the no-show policy and a letter will be sent to the passenger’s residence with a copy of the policy enclosed. All written notices will include specific details and date(s) of the no-show and/or late cancellation. The no-show record can be wiped clean if the passenger does not have any more no-shows during the next calendar month.
  • Second Consecutive Calendar Month with no-shows – When the no-show percentage reaches twenty (20) percent of the trips booked during the second consecutive calendar month, the passenger will receive a final warning letter and a copy of the no-show policy. All written notices will include specific details and date(s) of the no-show and/or late cancellation. The no-show record can be wiped clean if the passenger does not have any more no-shows within the next thirty (30) consecutive days.
  • Third Consecutive Calendar Month with no-shows – When the no-show percentage reaches twenty (20) percent of the trips booked during the third consecutive calendar month, the passenger will receive a seven-consecutive day suspension.
  • Fourth Consecutive Calendar Month with no-shows – When the no-show percentage reaches twenty (20) percent of the trips booked during the fourth consecutive calendar month, the passenger will receive a 14-consecutive day suspension.
  • Fifth Consecutive Calendar Month – When the no-show percentage reaches twenty (20) percent of the trips booked during the fifth consecutive calendar month, the passenger will receive a 21-consecutive day suspension.
  • Sixth Consecutive Calendar Month – When the no-show percentage reaches twenty (20) percent of the trips booked during the sixth consecutive calendar month, the passenger will receive a 30-consecutive day suspension.

Right of Appeal:

Anyone affected by the No-Show Policy and/or disagreeing with the eligibility determination that you received is entitled to request an appeal. Any request for an appeal must be made in writing and must be mailed within sixty (60) days of the date of the suspension or eligibility determination letter. Please address your request for an appeal to the attention of the Transit Manager. If you disagree with the decision made by the Transit Manager, you may appeal that decision in writing to the Director of EEO/DBE. Your written request for appeal must be received by the Director of EEO/DBE within ten (10) calendar days after the date of the written decision of the Transit Manager.

Persons submitting written appeals to the Transit Manager and the Director of EEO/DBE shall be provided written notification of the decision and the reasons for the decision. GoTriangle is not required to provide ADA service to the individual pending the determination on appeal. However, if  GoTriangle has not made a decision within thirty (30) calendar days of the completion of the appeals process, GoTriangle shall provide ADA service from that time until and unless a decision to deny the appeal is issued.

 

 

 

Visitors Policy


Eligible visitors will be served for a period of twenty-one (21) days – during any 12-month period on GoTriangle ACCESS.

Individuals from outside the GoTriangle service area of Raleigh, Durham, and Chapel Hill (also referred as the Triangle area) will be served by GoTriangle ACCESS as ADA Visitors if they are unable to use the local and/or regional accessible, fixed-route transportation services due to disability-related functional limitations.

According to ADA regulations, an individual residing outside of the area served by GoTriangle ACCESS is eligible for complementary paratransit service as a visitor:
2a: If the individual presents documentation of ADA paratransit eligibility from his or her home jurisdiction.
2b: If the individual has no such documentation (of ADA paratransit eligibility), then the individual is to provide documentation of residence outside of the Triangle area and proof of functional limitations due to his or her disability. 
 

To request visitor status, contact the GoTriangle ACCESS office by phone, mail, or fax.  Please be prepared to give:
3a: Information verifying ADA eligibility from outside the Triangle area.
3b: Evidence of disability as described in 2a and 2b above.
3c: Expected dates when visitor desires to use GoTriangle ACCESS and the address of where the visitor will be staying in the Triangle during his/her visit to the area.
3d: GoTriangle ACCESS office staff will process the application promptly.
 

The visitor will be notified of the determination regarding status as an ADA-eligible visitor and, if eligible, information will be entered into the rider database.
Contact Information:
Mailing Address – GoTriangle ACCESS, 5201 Nelson Road, Morrisville, NC 27560
Phone: (919) 485-7468
Fax: (919) 485-7471

 

 

 

Reasonable Modifications


GoTriangle reaffirms its commitment to upholding and ensuring that its policies and practices follow the rules concerning reasonable modification/accommodation outlined under the Americans with Disabilities Act (ADA) and all related statutes. As a public transit agency, GoTriangle will make reasonable modifications/accommodations to its policies, practices and procedures to ensure program accessibility.

Any person who believes he or she has not been provided reasonable accommodation under the law has a right to file a formal complaint. Any such complaint must be in writing and submitted to GoTriangle’s Title VI/Civil Rights Coordinator within 180 days following the date of the alleged violation at: EEO/DBE Office, GoTriangle, P.O. Box 13787, Durham, NC 27709. Phone: (919) 485-7433, or sgoodwin@gotriangle.org.

 To learn more about the process for making reasonable modification/accommodation requests, click here.

  • To download the American with Disabilities complaint form in English, click here.
  • To download the American with Disabilities complaint form in Spanish, click here.

 

 

 

Resources

 


 

 

 

Accessible Services Advisory Committee
 

Objectives
To advise the Triangle Transit staff in implementing accessible transit services to include paratransit services, fixed-route bus services, rail station design, transit amenities and transit information.

Membership
Eleven (11) Members to be appointed by the GoTriangle Board of Trustees
Four (4) members from Wake County
Three (3) members from Durham County
Two (2) members from Orange County
Two (2) members-at-large

One member from each county shall be a transit rider who has a disability. Other members shall have expertise in one or more of the following:

  • Universal design
  • Service provision for the disabled
  • Advocacy for the disabled

Meeting Frequency
The Accessible Services Advisory Committee meets 1:30-3 p.m. bi-annually on the first Tuesday in April and September at the GoTriangle Administrative Office located at 4600 Emperor Blvd., Durham, NC 27703.

GoTriangle Staff Responsibilities
The transit manager will hold the lead staff responsibility for the Accessible Services Advisory Committee meetings. As appropriate, other staff or speakers will present information to the Advisory Committee for discussion.

For more information, please contact (919) 485-7460 or Transit Manager Vinson Hines, Jr. Click here to e-mail the Transit Manager.