Select an FAQ
Can the GoTriangle Call Center hold the bus for me?
To help keep all passengers on transit services on time, there are only certain circumstances when buses can be held. Buses will only be held due to operational delays. Use GoLive to help you see where your bus is and its estimated arrival time before it reaches your bus stop.
Customer Service Representatives in the GoTriangle Regional Information Center are not able to reach dispatch to hold buses. Reaching dispatch is up to the bus operator's discretion.
C-Tran Hold Policy
If requested by the C-Tran dispatcher, Triangle Transit will hold at the Cary Depot for up to 2 minutes for the #5 bus. C-Tran operators will notify their dispatcher if they have connections to our bus and are running behind.
DATA Hold Policy
If passengers would have a 60 minute wait or longer to catch the next departure on a route departing Durham Station, then we will hold buses up to 3 minutes for connections. This applies to buses departing Durham Station at 7:00pm and 12:00am.
Triangle Transit Hold Policy
If passengers would have a 60 minute wait or longer to catch the next departure on a route departing the Regional Transit Center (RTC), then the bus will be held up to 15 minutes for connections. The final departure would be held until all requested connections have been made.
Is there Wi-Fi on buses in the Triangle?
Triangle Transit is pleased to provide FREE Wi-Fi for their regional services.
Currently, 59 buses have Wi-Fi on them that display “Wi-Fi Available on This Bus”. Also, please understand that these buses rotate service as demand dictates. We cannot guarantee a certain route will always have Wi-Fi available. Additional buses will be considered as resources become available.
When is my bus or the next bus arriving?
GoLive, the regional real-time information system, allows you to get arrival times for your bus, within 45 mins of arrival.
There are four easy ways to recieve GoLive info:
- Smartphone App (iPhone, Android, Blackberry platforms)
- Mobile Web
- Online Browser
- SMS Text Messages (regular texting fees apply)
For more information on GoLive, visit the real-time bus info section.
Can I bring my bike on the bus?
All Triangle Transit, CAT, DATA and Chapel Hill Transit buses can carry two bikes on a rack at the front of the bus. Learn how to stow your bike safely by visiting the Bikes on Buses page.
How do I get to the airport?
Triangle Transit Route 100 provides service between Triangle Transit’s Regional Transit Center, downtown Raleigh, and RDU airport Monday through Saturday. Visit the Airport To & From page for more information.
How do I read a schedule?
First, make sure you have selected the correct schedule(s). Do you have the right day of week? (Monday - Friday, Saturday or Sunday).
Second, find the section of the schedule that meets your needs. Look for either AM or PM travel times and make sure you are reading the schedule in the correct direction (the bus travels from the stop listed at the left to the stops listed at the right)
Third, look at the route map and find the stop location (called a time point) that is nearest to your actual location, and then look up that time point on the schedule. Departure times are listed below the time point names. Remember that the listed time is only for that specific time point. The bus will also make other stops between time points. If you plan to get on the bus at a stop between two time points, you'll need to adjust the time accordingly.
- It's always a good idea to arrive at your stop 10 minutes early.
- The times on the schedule are listed from left to right. Your arrival time will be to the right of your departure time.
- Check the map and schedule again prior to your return trip.
How do I transfer from one bus to another?
If you are transferring between buses in the same system (example: from DATA 12 to DATA 1), pay your fare when you board the first bus and ask the operator for a transfer. When you board the second bus, use the transfer just like an activated ticket.
If you will be riding more than one system, consider buying a regional day pass for $4 to save money! You CANNOT use a transfer to change from one bus system to another system (example: from CAT to Triangle Transit). Buy a regional day pass instead of paying full price for both systems' tickets.
How do I use the trip planner?
Enter the date and time you want to travel, your starting and ending locations, and click “Submit.” The Trip Planner provides step-by-step directions on where to catch the bus, where to transfer (if needed), and where to get off the bus, plus how much it will cost and how long it will take. Try it now!
Is the Triangle going to build a rail system?
Plans for expanded bus and light rail services have been in the works for the Triangle for over a decade. In February of 2009, the two metropolitan planning organizations for the Triangle region completed work on long-range transportation plans, which include increased bus service and a light rail service. Local transit agencies have completed short range and long range transit plans. The transit plans outline the planning efforts for expanded bus and rail.
My bus schedule is changing. Where do I learn about the changes?
Look at the News & Alerts page. If you can’t find the information there, call the GoTriangle Information Center at 919-485-RIDE. They’ll either have the information, or help you track it down.
What if I have an emergency and can't wait for a bus to get back home?
The Emergency Ride Home (ERH) program is your “never stranded” safeguard. The program provides registered commuter participants with a ride home in case of an emergency on a day you take the bus to work.
What if there is severe weather? How will I know if the buses are still running?
Look at the News & Alerts on the front page of GoTriangle.org for the most up-to-date information on bus schedules during severe weather events. You can also call the GoTriangle Information Center: (919) 485-RIDE (7433).
What if there isn't a bus stop near my house?
Try a Park-and-Ride lot. The idea behind a Park-and-Ride lot is that you can drive part of the way to your destination, park in one of these lots, and pick up the bus from there. Check out a list of Park-and-Ride lots in the Triangle.